|
Practice
Charter Standards
Your
Responsibility To Us
Help us to help you.
Please let us know if you change your name, address or telephone number.
Please do everything you can to keep appointments. Tell us as soon as possible
if you cannot. Otherwise, other patients may have to wait longer.
We need help too. Please ask for home visits by the doctor only when the person
is too ill to visit the surgery.
Please keep your phone call brief and avoid calling during peak morning time
for non-urgent matters.
Test results take time to reach us, so please do not ring before you have been
asked to do so. Enquiries about tests ordered by the hospital should be directed
to the hospital, not the practice.
We ask that you treat the doctors and practice staff with courtesy and respect.
Please read our practice booklet. Along with this website it will help you to get the best out of the
services we offer. It is important that you understand the information given
to you. Please ask us questions if you are unsure of anything.
Remember, you are responsible for your own health and the health of your children.
We will give you our professional help and advice. Please act upon it.
Please ask if you wish to see your doctor.
Comments
And Suggestions
If there is something you want to say about the service we provide, please let
us know. We pride ourselves on listening. We would prefer that you put your view face
to face but please write to the surgery if you find that easier, either to one
of the partners or either practice manager.
Complaints
Procedure
How to Complain
If you have a complaint to make regarding the services we offer, please arrange
to speak or write to Mr Keith Newman or Mrs Georgina Cook, practice managers.
All complaints will be treated as confidential.
If you are dissatisfied with the ways in which the practice has dealt with your
complaint, you may wish to contact:
The Complaints Officer
Primary Care Support Services
Brooklands House
22 Marlborough Road
Lancing Business Park
Lancing
West Sussex
BN15 8TN
Tel: 01903 756800
You also have the
right to complain to the Health Services Ombudsman if you consider that we have
mishandled the investigation of your complaint.
The address is:
The Health Services
Ombudsman (England)
11th Floor
Millbank Tower
Millbank
London
SW1P 4QP
What
We Shall Do
We will look into your complaint and try to put things right.
Complaining On Behalf Of Someone Else
If you are complaining on behalf of someone else, we have to know that you have
their permission to do so. A note signed by the person concerned will be needed,
unless they are incapable (because of illness) of providing this.
Violent
And Abusive Patients
The practice supports the Goverment's NHS zero tolerance zone campaign. Violence
and abuse is a growing concern. GPs and their staff have the right to care for
others without the fear of being attacked or abused. Violent patients will be
reported to the police and struck off the GP's list.
|
